Customer Portal

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Features and benefits

Customer Portal

Customer Portal MRO allows customers to manage spare parts approvals and collaborate during the MRO process.

The tool reduces the need for your customers to contact you frequently and gives you time to focus on other aspects of managing MRO business.

Features and benefits

Through this portal, customers can approve, cancel, and decline parts, or let interested parties know that they will deliver their own parts.

The tool helps customers to keep track of the MRO process, improves client communication and team productivity. Customer Portal MRO creates a customer knowledge base and strengthens their connection with the project.

Customer Portal MRO allows customers to manage spare parts approvals and collaborate during the MRO process. The tool reduces the need for your customers to contact you frequently and gives you time to focus on other aspects of MRO management business.

Through this portal, customers can approve, cancel, and decline parts, or let interested parties know that they will deliver their own parts. The tool helps customers to keep track of the MRO process, improves client communication, and team productivity. Customer Portal MRO creates a customer knowledge base and strengthens their connection with the project.

Bidding and Quoting	Customer Profiles Management	Aircraft Management	Workscrope Loading	Historical Data Analysis and Estimation	Project Budgeting and Quoting
	Customer Profiles Management It’s a simple feature used to keep track of customers’ information such as name, address, code and banning factor. The system saves customers` data and makes it easy to find. The data is also used for further information classification and statistics in the reports. Creating customer card and assigning it to a project helps to see customer history, what was offered to the customer, what projects were done with the customer, and more. Request demo Aircraft Management Initial information about the airplane such as a tail number, etc. is entered into the system, assigned to a particular model and customer, and stored in order to proceed with further processes. It can be marked as verified/not verified and retrieved for future processes. Request demo Workscope Loading Excel file containing tasks, task groups and descriptions is uploaded to the system for further estimation. It eliminates manual data entry, improves the overall efficiency of operations. Request demo Historical Data Analysis and Estimation Historical data analysis helps predict task delivery time through investigating durations of past-period tasks and processes. The method involves comparison-based approach where successfully completed tasks in the past allow applying the same scheduling for new similar tasks. It helps to effectively avoid past-period mistakes and provide with exact estimation. Request demo Project Budgeting and Quoting Planners can easily evaluate the scope of the project using Billing Rules (conditions for calculating historical prices) which helps with budgeting and costing. It allows to quote exact price and improves preparation for the project. The Billing Rules feature takes into account potential contract conditions specific to the project and saves time by automating calculation process. Request demo
Planning	Project Creation Based on Quotation	Hangar Slot Planning	Task and Subtask Planning	Tooling and Resource Pre-draw	Project Status Tracking and Change Management	Contract Costing Management
	Project Creation Based on Quotation When a project is approved, all data from quotation is imported into planning and the project is created based on accumulated information which is conveniently used and amended during the planning stage. Request demo Hangar Slot Planning Scheduling that simplifies hangar flow, helps to identify hangar slot availability, allows hangar slot booking and work package planning. Helps to monitor labour capacity against required labour. Request demo Task and Subtask Planning The system utilises cloud computing benefits, and is accessible from any device or location. It is a premium choice for MRO organisations that want to enable cloud technology but are not prepared to replace an entire ERP system. Sensus MRO software implementation is fast and easy. It is designed around specific business needs and allows the user to undertake either smaller projects or full scope implementations. Request demo Tooling and Resource Pre-draw Materials and tools can be planned before the project starts. This feature ensures resource availability in the warehouse. Request demo Project Status Tracking and Change Management Helps monitor the progress of the project in order to identify potential problems in a timely manner and take corrective action. It helps to see if the project is on-track, on-time, see tasks on/behind and regularly measure performance. It also allows making corrections within budget according to the changes that happen during the process. Request demo Contract Costing Management Tracking costs associated with a project and using Billing Rules makes the final invoicing process easier and calculations more exact. The system helps to ensure accuracy and reliability of information, provides visibility into project costs, efficiency in cost management. Request demo
Executing	Work Orders Management	Material Management	Time and Labour Tracking	Structure Shop Maintenance Execution	Customer Portal
	Work Orders Management Allows to track and update work status, order additional materials, check who works on the task and what parts/tools were used. This helps to increase transparency of the processes and traceability. Request demo Material Management Allows to check available materials against existing work orders and maintenance schedules; request, issue, and return materials to the warehouse. Request demo Time and Labour Tracking Allows to record each employee exact working hours on each production process, track labour hours spent on non-production activities, check on real-time employee performance and increase traceability across different divisions, as well as extract reports containing accurate time and labour tracking metrics. Request demo Structure Shop Maintenance Execution Shop maintenance management allows checking on the progress of the work, tools, and parts. This feature extends Work Orders management for a structure shop. Request demo Customer Portal Makes all important information available to the customers: current project status, required approvals, and more. This feature allows checking how long it takes for the client to approve a purchase of required materials and if it has an impact on TAT (Turn Around Time). Request demo
Operations support	Human Resource Management	Total Management	PQF and Authorization Management
	Human Resource Management This HR tool to manage workforce can be integrated with Navision. All workers automatically appear on Sensus MRO system which makes it easy to set them up and manage resources. Employees are divided into the teams to make MRO processes easier to organise. Request demo Tools Management Allows to track the usage of tools and see the entire list of tools available. Ensures data automatisation, traceability, secure validation process management. Request demo PQF and Authorization Management Allows to manage PQF (Personal Qualification Form) and company’s quality authorization. Request demo
Release and Invoicing	Maintenance Cost Administration	Invoicing Data Preparation	Performance Analysis	Project Closure
	Maintenance Cost Administration Finalising and automating project calculations according to contract conditions. Request demo Invoicing Data Preparation Automatically generated invoicing data helps to reduce time to bill customers. The system prepares information for accounting software. Request demo Performance Analysis A thorough analysis of spend allows determining ROI. Performing this analysis without having correct data can be challenging. Sensus MRO advanced reporting engine facilitates better control and decision-making process, helps to eliminate inefficiencies and improve business performance. Ex. Sandglass module collects data of all working hours spent on a project and provides a detailed report of profitable and non-profitable hours. Request demo Project Closure Automatically generated CRS (Certificate of Release to Service). Ensures that all processes are successfully completed. Request demo

	System Configuration Management Aircraft Models – A list of aircraft models is uploaded and synchronised with Sensus MRO system. A certain model can be selected from the list during aircraft management process to eliminate manual data entry and speed up the processes. Classifiers – Helps to classify information such as work type, work description and job code to avoid double meaning. AMM (Aircraft Maintenance Manual) – The instructions are uploaded in Sensus MRO system by our IT specialist and can be used throughout MRO process. MPD (Maintenance Planning Document) – The documentation can be uploaded every time depending on the needs of the users by clicking on the MPD button and attaching Excel file. Major Preparations – It`s a set of default instructions that are followed throughout the process to avoid duplication of work. The instructions (such as certain preparations for the work order) are set up by the users and can be corrected to have exact data for future use. Request demo User Permission Management System functions are restricted to authorised users. Rolle-based-access-control facilitates administration of security and makes it simple to perform user assignments. Request demo RESTful API Provides interoperability for other computer systems on the Internet. Ensures fast performance, reliability, and the ability to grow without affecting the system as a whole. Request demo Third Party Solution Integration Easily integrates with a wide range of software products (such as Quantum Control, Navision) to succeed certain business needs. Request demo Powerful Search A powerful search engine function allows not only to open the menu panel but also to find modules according to the keyword. Request demo Reporting Has the ability to generate large volume data reports related to MRO processes to help analyse and measure information. Increases productivity, saves the company money and makes work easier. Real-time data reports minimise latency, allow to act quickly, monitor performance, identify issues and make improvements by getting ahead of production issues before customers are impacted. Request demo Customized View Information is presented in an easy-to-read format for business users. The interactive customised viewer provides table changes including sorting (ascending/descending), filtering, conditional columns formatting as well as ability to hide columns along with format changes that can be saved for re-use. Information can be exported to Excel or PDF. Request demo Data Changelog Allows traceability of data changes made on the system. Request demo
Core	System Configuration Management	User Permission Management	RESTful API	Third Party Solution Integration	Powerful Search	Reporting	Customized View	Data Changelog